COVID-19

Dear friends and partners,

As you are aware, the rate of Covid-19 infection remains low in Laos and the lockdown has been lifted last Monday, allowing most businesses to resume their normal activities.

Feel safe and secure at Chateau Orientale

We have used this lockdown period to step up precautionary measures throughout our policies and procedures and to implement a comprehensive staff training to make sure that our guests and team members can continue to feel safe and secure at Chateau Orientale.

Our new working practices are based on WHO’s recommendations, as well as government policies, in particular directives 142 and 143 of May 3rd, 2020.

Some points to note:

  1. The hotel remains open with a maximum capacity of 4 rooms in order to limit guest and staff interactions.
  2. The restaurant remains open as well, but it will not accommodate more than 20 guests at the same time in order to maintain a safety distance of 2 meters between tables.
  3. Each of our rooms has an entrance which is separately reachable/ accessible.
  4. Our spacious restaurant and our terrace by our pool has been zoned to ensure enough space and privacy.
  5. All of our provided activities allow no more than 8 participants or otherwise booked; private.

Everyone, including guests and team members, has easy access to hygiene gel and masks while staying at the hotel. Temperature screening is mandatory for both staff and guests upon entering the lobby. All public areas, as well as the back-of-house, are regularly and thoroughly cleaned and sanitized, paying special attention to high-touch areas such as door handles.

Book with confidence

Given the ever-changing situation surrounding COVID-19 and the travel restrictions many countries have put in place, we are keeping our rate and cancellation policy under regular review to ensure travelers have the flexibility they need when considering their plans.

For all new individual bookings made directly with the hotel from now until December 21, 2020 the following rate and cancellation policy will apply:

  1. A fixed rate of USD68 per night in Deluxe rooms will be applied to all reservations made by Lao citizens and Lao residents. This rate includes breakfast and free WiFi.
  2. Reservations can be cancelled for free up to 24 hours prior to arrival.
  3. Cancellations made less than 24 hours prior to arrival will result in one-night’s charge.

Our primary concern remains the safety of all our staff and customers. This policy will continue to be regularly reassessed based on the Lao Government’s instructions and safety considerations.

Thank you for your support.

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