Terms & Conditions

By booking with us, you agree to the following Terms & Conditions:

Resort

Booking:

Please send booking by e-mail to booking.chateauorientale@gmail.com For any call please dial 030 – 286 7719

Check in / out:

Check-out time is 12:00 pm and Check-in time is 14:00 pm. If the rented room is not vacated in time, another night is charged. For a surcharge of 50 USD per room, early Check-in or late Check-out is available upon request.

Minimum:

Between 20th December’ 2018 – 01st January’ 2019 we only accept bookings with minimum of 2 nights per room.

Payment:

Unless already paid via our online booking form; Within 10 days after receipt of the invoice, please transfer to:

Account Name: Chateau Orientale Resort & Tours
Account No.: Bank: BANQUE POUR LE COMMERCE EXTERIEUR LAO (BCEL)
Branch: LUANG PRABANG
Swift Code: COEBLALA

Please be informed, that in case of delay in payment we will require advance payment for all future bookings.

Cancellation policy High & Green seasons:

  • The hotel will be directly informed about all cancellations.
  • Rooms will be held until 18.00, unless a later arrival is confirmed to the hotel. Cancellation until 35 days prior to arrival free of charge.
  • Cancellation 30 days until 20 days prior to arrival 10% of total room price Cancellation 15 days to 8 days prior to arrival, 30% of the total room price . Cancellation 7 days to 3 days prior to arrival, 50% of the total room price.
  • For Cancellation less than 3 days (no show) 100% of total room price.

Cancellation policy Peak season:

  • Cancellation until 40 days prior to arrival 10 % of total room price
  • For cancellation 35 days until 30 days prior to arrival 50 % of total room price.
  • For cancellation less than 34 days prior to arrival 100% of total room price w.b.c.

Acceptance:

By confirming the receipt of our e-mail with contract attachments, you accept the contract and you may be ready for booking. Signature not necessary.

Meals:

Set Lunch 2 courses choice from menu 20 US$
Set Menu Dinner 3 courses choice from menu 25 US$

Child policy:

Child under the age of 5 years staying without extra bed in the bed of the parents will be charge 10 USD incl. breakfast. Child under the age of 3 years are free of charge.

Transfer:

Luang Prabang – Chateau Orientale Resort – Luang Prabang

Private Minivan one-way:

  • 1 – 3 Pax 45 US$
  • 4 – 6 Pax 65 US$

Private Minivan two-way:

  • 1 – 3 Pax 75 US$
  • 4 – 6 Pax 85 US$

Tours

Reservation

All bookings need to be made in writing and confirmed by our authorized staff via email or fax from our office in central Luang Prabang.

Payment

7 days after receiving the issued invoice from the Chateau Orientale Resort & Tours.

Accounting Department, by Bank transfer to the following US$ account. In case of late payments, a late payment interest of 5 % per month will be applied.

Account Name: Chateau Orientale Resort & Tours

Account No.:

Bank: BANQUE POUR LE COMMERCE EXTERIEUR LAO (BCEL)                                                         Branch: LUANG PRABANG Swift Code: COEBLALA

Cancellation

Of confirmed bookings has to be done between 8 am and 6 pm via fax or email AND by telephone  to our office in central Luang Prabang. The cancellation needs to be acknowledged by our staff. For Group bookings, cancellations between 25 and 20 days prior to the start date will be charged 50%. Between 19 and 15 days prior to the start date 75 % and if canceled less than 15 days before check in 90 % of the total package price will be charged. No show, or cancellations on the tour date, will be charged 100 %.

For Individual Booking (FIT):

Bookings only, cancellations between 25 and 20 days prior to the start date will be charged 50 %. Between 14 and 7 days prior to the start date 75 % and if canceled less then 7 days before check in 90 % of the total package price will be charged. No show, or cancellations on the tour date, will be charged 100 %.

Group Booking (GIT):

Bookings for more than 4 pax / 2 rooms are seen as group bookings. To confirm the reservation, 20 % of the payment has to be made 01 month (30days) prior arrival. If the booking is reduced or canceled later, the payment is non-refundable and standard cancelation fees will be charged.

Tour information:

The Expedition Tours are guided by English speaking local guides. If required, other than English speaking guides can be provided with a surcharge. Due to seasonal conditions, or unforeseeable reasons, changes in the programs may be necessary.

(Please note: The Tad Sae Waterfall is dried up between February to July every year)

Insurance:

Please note that Chateau Orientale Resort & Tours is able to offer Optional insurances on request, however the tours offered below do not include any insurance. Chateau Orientale Resort & Tours cannot be held liable for any injury, loss or damage the clients may suffer during or in connection with the journey. The booking agency and clients shall be liable towards Chateau Orientale Resort & Tours for any damages caused by themselves or the guests.

Transfer:

All tours are considered “join in” tours unless booked as private. This means that any tour that is a “join in” tour will have to wait for all other “join in” tour customers to finish before being transported from the resort back to Luang Prabang.

If you need to have transportation for a specific time, you must book a private car which will incur an extra charge.

Chinese (Simplified)EnglishFrenchGermanLaoSpanishThai

COVID-19 UPDATE

Dear friends and partners,

As you are aware, the rate of Covid-19 infection remains low in Laos and the lockdown has been lifted last Monday, allowing most businesses to resume their normal activities.

Feel safe and secure at Chateau Orientale

We have used this lockdown period to step up precautionary measures throughout our policies and procedures and to implement a comprehensive staff training to make sure that our guests and team members can continue to feel safe and secure at Chateau Orientale. 

Our new working practices are based on WHO’s recommendations, as well as government policies, in particular directives 142 and 143 of May 3rd, 2020.